Consumer Affairs Specialist, CG-0301-9/11/12 - Military Veterans

This position is located in Division of Depositor and Consumer Protection (DCP) and directs, participates, and/or reviews complex and/or sensitive bank complaint investigations related to the federal consumer protection laws. The duty location is determined upon selection. Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.

At the full performance level, major duties include: Investigates and responds orally or in writing to complex and/or sensitive consumer complaints and inquiries regarding consumer protection laws and general banking procedures. Researches issues involving consumer complaints and inquiries with the staff of the Regional and Washington Offices including the Community Affairs and Compliance and Enforcement sections of DCP, as well as the Legal and Risk Management Supervision Division. Responds in writing to complex and/or sensitive consumer complaints and inquiries regarding consumer protection laws and general banking procedures. Develops, coordinates, and participates in consumer education and outreach efforts, such as presentations made for public consumptions. Coordinates on-site investigations of consumer complaints and inquiries with DCP, and where applicable, DCP Examiners. Ensures that clear instructions are provided to examination personnel regarding the scope of such investigations and reviews the resulting investigation reports for sufficiency of content and adherence to investigation policy. Participates in formal and informal consultations with Regional and Washington Office staff and management to provide direction, technical advice, and guidance on complex complaint investigations. Inputs information into the National Center for Consumer and Depositor Assistance correspondence tracking database system in conjunction with assigned responsibilities and monitors the system for data accuracy and integrity.

Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here. To qualify for CG-09, applicants must have completed at least one year of specialized experience equivalent to at least the 7 grade level or above in the Federal service. Specialized experience is defined as: Experience responding to general customer inquiries and complaints, researching and following-up on routine consumer complaints, utilizing a data entry system to enter and maintain information, and drafting general correspondence. EDUCATION: To qualify based on education; applicants must possess a Master's or equivalent graduate degree, or 2 full years of progressively higher level graduate education leading to such a degree, or an LL.B. or J.D., if related. OR COMBINING EDUCATION AND EXPERIENCE: Combinations of successfully completed education and experience may be used to meet total qualification requirements for the CG-09 level. To qualify for CG-11, applicants must have completed at least one year of specialized experience equivalent to at least the 9 grade level or above in the Federal service. Specialized experience is defined as: Experience performing investigations and other activities related to consumer protection laws or other banking matters; preparing written correspondence addressing issues and concerns investigated; and assisting consumers with consumer protection, fair lending, civil rights or deposit insurance coverage questions relative to the banking industry. OR EDUCATION: To qualify based on education; applicants must possess a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher level graduate education leading to such a degree, or an LL.M., if related. OR COMBINING EDUCATION AND EXPERIENCE: Combinations of successfully completed education and experience may be used to meet total qualification requirements for the CG-11 level. To qualify for CG-12, applicants must have completed at least one year of specialized experience equivalent to at least the 11 grade level or above in the Federal service. Specialized experience is defined as: Experience performing investigations and other activities related to consumer protection laws or other banking matters; preparing written recommendations addressing issues and concerns investigated for corrective action; and providing assistance and guidance to consumers and bankers on unusual or complex consumer protection, fair lending, civil rights or deposit insurance coverage questions relative to the banking industry. Applicants must have met the qualification requirements (including selective placement factors – if any) for this position within 30 calendar days of the closing date of this announcement. Applicants eligible for ICTAP (Interagency Career Transition Assistance Program) must achieve a score of 85 “well qualified” for this position. For more information, Click Here.

Minimum Background Investigation (MBI) required. Completion Of Financial Disclosure May Be Required.