Field Service Supervisor - Military Veterans

JOB SUMMARY (Exempt):

Field Service Supervisors, under the direction of their respective manager and senior management of Mill-Tel, Inc. shall supervise, administer, and perform cable television, telephone, and internet installation, repair, and audit, including but not limited to personnel matters, associated construction, splicing, wiring, equipment and/or resolution of service calls, work orders or sales at locations designated by Mill-Tel, Inc. per daily schedule. This is a service and supervisory position, thus you are expected to use the authority to make decisions to provide successful transactions and satisfy internal and external customers. Performance and work product at all times must comply with the law and industry standards, be technically sound, exhibit courteous professionalism, tidiness, and fulfill all requirements of Mill-Tel, Inc.

ESSENTIAL DAILY FUNCTIONS:

• Expand existing projects by overseeing the recruiting, interviewing, selection, and training processes while ensuring that corporate goals are met.



• Promote, motivate, evaluate, and discipline Installation Technicians.



• Ensure that customer satisfaction is achieved and sustained by concentrating on performance metrics as dictated by our customer, MSO and Mill-Tel, Inc.



• Work closely with senior management in meeting P&L goals, monitor progress and take corrective action where necessary to ensure goals are met.



• Monitor “on Job” start times and stop times for accuracy and take appropriate corrective action.



• Monitor daily status updates and timely route, schedule, and/or move work in an efficient and objective manner without favoritism sufficient to work completion.



• Inform manager about all issues and aspects of personnel, schedules, and work status at all times.



• Facilitate weekly employee meetings and individual employee performance feedback.



• Utilize company designated software reports, post reports, and disseminate daily and weekly numbers as directed.



• Recognize, exhibit and enforce good safety and quality assurance policies as well as all other company policies in accordance with the law, industry standards, and company policy.



• Investigate vehicle accidents, general liability, worker compensation, and customer damage incidents and claims according to company policy and in compliance with law and industry standards.



• Ensure the proper equipment, peripherals, tags, and installation materials stocked in company and personnel vehicles to complete assigned work.



• Supervise, safeguard, and timely report all issues regarding company assets, proper utilization and maintenance of those assets, and inventory control to manager or warehouse designee as appropriate.



• Cooperate and communicate through appropriate inter-departmental channels to administration, dispatch, HR, operations, and payroll to facilitate completion of work and to address and inform regarding personnel and customer matters.



• Supervisors must ensure that their truck and tools are in working order and in compliance with safety and legal guidelines, including all cell phones, symbols, signs, drills, meters, batteries and battery operated tools, climbing equipment, ladders, safety equipment and construction equipment.



• Ensures all required personnel, payroll, and billing paperwork/data entry is timely logged, completed, and submitted by the end of the work day and equipment is returned or refreshed by 10:00 a.m. following the previous day’s work.



• Ensure all assigned work is to be completed per installation guidelines for each task.



• Use tools to investigate and isolate cause(s) of service interruption, tests, make any necessary repair, adjusts equipment to optimize reception, and complete repairs and work orders at new or existing job sites as directed. Quality assurance is essential.



• Supervisors are required to perform their work in a safe manor, following all OSHA guidelines, particularly guideline pertaining to working aloft, as well as Company policies and safety regulations.



• All work is to be completed following all cable industry standards and practices. Supervisors shall be responsible for ensuring key reporting metrics are sufficiently achieved by field personnel.



• Supervisors shall be responsible for reading, understanding, self-compliance, and monitoring of personnel compliance with, the Master Installation, Construction, and Service Agreement. Supervisors shall implement corrective action for non-compliance according to company policy.



• Supervisors are to be available as a company contact or monitor if delegated to ensure Installation Technicians end their day with a phone call to be released from the field and have work uploaded into the billing system. This ensures work completion and technician safety.



• Responsible for using and ensuring all work is closed out through software and/or technology designated by Mill-Tel, Inc.



• Supervisors are to communicate in a respectful and professional manor at all times and to foster and provide good working relations with Mill-Tel’s internal and external customers and to promote a positive attitude amongst employees.



• Manage your own work schedule and hours put in by making sure you delegate the work that needs to be done on a daily basis.

ADDITIONAL DUTIES:

• Supervisors are required to keep their vehicle interior and exterior clean and neat at all times.



• Supervisors must report any vehicle performance or maintenance concerns to the manager immediately for safety and readiness compliance with Mill-Tel’s MVR policy.



• Supervisors must help and assist in picking up jobs when needed and instructed by Supervisor or dispatch any day of the week (Sunday through Saturday), including travel to other areas.



• Supervisors must be in good disciplinary and performance standing.



• Perform various field installation tasks assigned by your manager or the company.

QUALIFICATIONS: Mill-Tel is an equality opportunity employer supporting diversity in the workplace.

• Associate degree; or commensurate experience relevant to the cable industry and similar in position required.



• Good mathematical, organizational, and problem solving skills.



• Must have relevant experience within the cable television industry.



• Minimum 2 years customer service experience with strong interpersonal and multi-tasking skills



• Cable industry knowledge, and experience performing cable and phone installation preferred



• Candidates must be in good standing with Mill-Tel Inc. Candidates must not have any level two or level three disciplinary infractions within the last six months or any repeated level one infractions in the last six months.



• Ability to lead to motivate, supervise, train personnel, and consistently exhibit a positive attitude.



• General knowledge of computer operation and cell phone voice and data operation



• Ability to work in an outdoor environment, variable, adverse, or inclement weather.



• Physical agility to climb overhead structures and willingness to work at heights up to 30 feet as well as the ability to use ladders and climbing equipment.



• Ability to work in tight spaces such as crawl spaces and attics.



• Ability to lift 70 lbs.



• Manual dexterity sufficient to operate electrical tools and splice cables.



• Color acuity sufficient to read color coding of cables.



• Valid state motor vehicle driver's license, good driving record, vehicle registration and insurance coverage sufficient to meet Mill-Tel, Inc.’s MVR policy.



• Must be available for a flexible varied work schedule any day of the week Sunday through Saturday.



• Travel for company meetings, work resolution, or personnel matters as necessary.