Account Specialist-Project Coordinator (G&S) - Military Veterans
at Sysco
Company:
US2160 Sysco Guest Supply, LLCSales Territory:
NoneZip Code:
08873Travel Percentage:
0Compensation Range:
$54,100.00 - $81,200.00The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.
BENEFITS INFORMATION:
For information on Sysco’s Benefits, please visit https://SyscoBenefits.comPosition Purpose:
The Account Specialist-Project Coordinator acts as the primary point person in addressing all customer service issues with respect to inventory, shipping, order entry, billing, etc. for contract manufacturing. This role supports the internal communication between order processing, fulfillment, manufacturing operations and logistics. This role requires expertise in managing customer interactions, resolving complex issues, and ensuring that service levels are met across the supply chain. This specialized skillset makes them a particularly valuable member of the customer service/sales team.
Primary Responsibilities:
Serve as the primary point of contact for key customers, developing and maintaining strong, professional relationships. Receive and process orders in an accurate and timely manner. Processes and resolves RMAs, billing and shipping discrepancies, and product substitutions in a timely manner.
Respond to customers inquires/requests for information concerning orders, deliveries, or problems (such as product quality, delivery problems, delivery schedules or product availability) all in a considerate and professional manner. Communicate frequently with Sales, Operations, Procurement, Supply Services and all other internal teams to review and resolve customer issues via email, phone, and Microsoft Teams. Provide specialized paperwork, documentation, or reporting as needed.
Works closely with the Contract Manufacturing Team to develop SOPs and process improvements for conducting business with the specialty customers they are supporting. Elevates issues and communicates effectively with the sales lead and Project Management team for the respective accounts they support.
Maintain and provide regular reports on key customer service metrics such as on-time delivery, order accuracy, and customer satisfaction levels.
Education:
High School Diploma or equivalent required.
Some college and/or an associate degree preferred.
Experience:
2+ years of progressive experience working in a fast-paced Customer Service Department; account management is a plus.
Skills:
Strong interpersonal skills that build rapport and trust.
Knowledge of various sales methods and techniques.
Exceptional communicator, oral and written. Bilingual a plus.
Pleasant and professional telephone presence.
Detailed oriented with strong organizational skills.
Proficient with basic computer hardware and software (Microsoft Office).
Ability to exercise good judgment, work hybrid and make decisions with limited supervision.
Works well under pressure and balance multiple tasks.
Strong product knowledge, along with a consultative demeanor.
OVERVIEW:
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.
We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.
AFFIRMATIVE ACTION STATEMENT:
Applicants must be currently authorized to work in the United States.
We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.
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FROM COMPLETING THE MISSION TO STARTING A NEW JOURNEY
At Sysco, we value the skills you learned while serving in our armed forces. As a world-class foodservice company, we need the best strategic minds to help find solutions. Every day, billions of dollars are at stake as we use industry-leading technology and analytics to effectively and efficiently move our products. Together, we’ll problem-solve ways to save money as we influence the future. It’s how we make food possible. Build your future among our ranks.
Should I Apply for a Sysco Career Opportunity?
Sysco is seeking transitioning military service members, military veterans and military family members across the country who bring a deeply rooted skillset that includes team-oriented approaches to problem-solving, demonstrations of leadership and an overall commitment to the mission of the organization. Sysco offers a variety of exciting career opportunities ranging from delivery drivers to supply chain logistics. Career opportunities are available throughout the United States at both the corporate office in Houston and our many distribution centers from coast to coast.
What Happens After I Apply?
Once you click ‘Apply Now’ on a Sysco job posting, you will be re-directed to fill out an application on Sysco's career page. In order to be considered for next steps, please complete the application on Sysco's career page and make sure you have an updated resume uploaded to your RecruitMilitary profile. Once Sysco reviews your resume and profile, a recruiter will reach out to provide you with more information and to discuss next steps.