Senior Cloud Collaboration Services Engineer - Military Veterans
at Brown University
Senior Cloud Collaboration Services Engineer
Brown University
To view the full job posting and apply for this position, go to: https://brown.wd5.myworkdayjobs.com/en-US/staff-careers-brown/job/200-Dyer-Street/Senior-Cloud-Collaboration-Services-Engineer_REQ197002
Job Description:
Senior Cloud Collaboration Services Engineer
Office of Information Technology
The Senior Cloud Collaboration Services Engineer is a key member in a skilled team which designs, administers, automates, and manages communications about cloud collaboration services for the University. These include core services such as Google Workspace, Office 365, Adobe, Slack, and other SaaS applications. This position has a high responsibility for providing consistency, efficiency, and a positive user experience for all of the Brown
community.
As a member of the Cloud Collaboration Services group, this role is responsible for the administration, delivery, use, change management, and service ownership of these services, working to provide high reliability, useful automations and integrations, and a high-quality user experience. This role will work closely with their supervisor and the IT Communications Manager to communicate significant service changes, coordinate documentation, and
improve adoption and customer value.
This position will engage with members of the Enterprise Applications group to contribute to and adopt software engineering, user provisioning, integration, and automation standards
and best-practices.
Education and Experience (Grade 10)
- Bachelor's degree preferred.
- 5+ years providing endpoint or cloud computing support working in a complex environment.
- Experience supporting many thousands of users, communicating broadly to customers, and support of a diverse customer base.
- One or more cloud certifications from Google, Amazon, Slack, or Microsoft preferred..
- Experience supporting enterprise and/or higher-ed systems such as Google Suite, Microsoft Office 365/OneDrive, Slack, Zoom, ITSM/service desk systems, learning management systems, etc.
- Experience with Web application technologies and API-based integrations
- Experience with developing analytics tools such as reporting engines, dashboards and data visualizations
- Experience with script development in environments such as Powershell, Python, and/or shell
- Experience supporting desktop computing including Mac, Windows, Android and iOS operating systems and common applications
- Knowledge of enterprise service management and change management practices.
- Expert knowledge of script programming, in scripting tools such as Powershell, Python, and/or shell, preferred.
- Strong computing, analytical, and troubleshooting skills.
- Project planning and project management skills.
- Excellent customer service and collaboration skills.
- Excellent written and oral communications.
- Excellent organizational skills; attention to details.
- Ability to multitask is required.
- Demonstrates a willingness and ability to support a diverse and inclusive environment.
Education and Experience (Grade 11)
- Bachelor's degree preferred.
- 7+ years providing endpoint or cloud computing support working in a complex environment.
- Experience supporting many thousands of users, communicating broadly to customers, and support of a diverse customer base.
- One or more cloud certifications from Google, Amazon, Slack, or Microsoft preferred.
- Experience supporting enterprise and/or higher-ed systems such as Google Suite, Microsoft Office
- 365/OneDrive, Slack, Zoom, ITSM/service desk systems, learning management systems, etc.
- Experience with Web application technologies and API-based integrations
- Experience with developing analytics tools such as reporting engines, dashboards and data visualizations
- Experience with script development in environments such as Powershell, Python, and/or shell
- Experience supporting desktop computing including Mac, Windows, Android and iOS operating systems and common applications
- Knowledge of enterprise service management and change management practices.
- Expert knowledge of script programming, in scripting tools such as Powershell, Python, and/or shell, preferred.
- Strong computing, analytical, and troubleshooting skills.
- Project planning and project management skills.
- Excellent customer service and collaboration skills.
- Excellent written and oral communications.
- Excellent organizational skills; attention to details.
- Ability to multitask is required.
- Demonstrates a willingness and ability to support a diverse and inclusive environment.
Successful completion of a criminal background check and education verification is required.
Benefits of Working at Brown:
Information on the Benefits of Working at Brown can be found here.
Recruiting Start Date:
2024-08-01
Job Posting Title:
Senior Cloud Collaboration Services Engineer
Department:
Office of Information Technology
Grade:
Grade 11
Worker Type:
Employee
Worker Sub-Type:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
37.5
Position Work Location:
Remote Eligible
Submission Guidelines:
Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.
Still Have Questions?
If you have any questions you may contact employment@brown.edu.
EEO Statement:
Brown University is an E-Verify Employer.
As an EEO/AA employer, Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person's race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, and caste, which is protected by our University policies.
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Providence, RI
Located in historic Providence, Rhode Island and founded in 1764, Brown University is the seventh-oldest college in the United States. Brown is an independent, coeducational Ivy League institution comprising undergraduate and graduate programs, plus the Alpert Medical School, School of Public Health, School of Engineering, and the School of Professional Studies. With its talented and motivated student body and accomplished faculty, Brown is a leading research university that maintains a particular commitment to exceptional undergraduate instruction. Brown’s vibrant, diverse community consists of about 6,200 undergraduates, 2,000 graduate students, 490 medical school students, more than 5,000 summer, visiting, and online students, and over 700 faculty members. Brown students come from all 50 states and more than 115 countries. Undergraduates pursue bachelor’s degrees in more than 70 concentrations, ranging from Egyptology to cognitive neuroscience. Anything’s possible at Brown—the university’s commitment to undergraduate freedom means students must take responsibility as architects of their courses of study. Brown University has 51 doctoral programs and 28 master’s programs. The broad scope of options vary from interdisciplinary opportunities in molecular pharmacology and physiology to a master’s program in acting and directing through the Brown/Trinity Repertory Consortium. Around the world, nearly 90,000 Brown alumni are - in the words of Brown’s charter - leading lives of “usefulness and reputation” in every imaginable field of endeavor. Through events around the globe, reunions on campus, career resources, a host of online connections, and other services, the Brown Alumni Association fosters and supports a vibrant alumni community, wherever its members may be.