Program Representative 1: Academic Records and Compliance Representative - Military Veterans

Internal Job Number: P05059CT

Description:

This recruitment will be used to fill one full-time Program Representative 1 position for the Office of the Registrar at Oregon State University ( OSU ).

The Office of the Registrar (OtR) is an Oregon State University mission-critical unit. We serve as an innovative partner, providing a clear path for student success. Institutional integrity is ensured through our strict adherence to confidentiality. We provide enrollment and instructional services, maintain academic history, and offer support services to students, staff, and faculty. We can provide continual outstanding service because of our commitments to excellence, equity, collaboration, and innovation. The Office of the Registrar provides a welcoming and inclusive work environment, in which everyone is treated with dignity and respect and is valued for their contribution to student success at Oregon State University.

The Academic Records and Compliance Representative is a Program Representative 1 position in the Office of the Registrar. The essential function for an incumbent is the ability to represent limited programs, articulation of policies and processes across program units, while managing a variety of operation support systems, technical tools, and program review systems. The incumbent will have responsibility, under the guidance of the Assistant Registrar for Records and Registration, for the support of students, faculty, administration, and other agencies/organizations outside OSU and may seek guidance from Program Representative 2 employees. This is a mission critical position in the Office of the Registrar ensuring the success of service delivery to diverse groups and units at OSU .

This position analyzes and interprets laws, regulations, administrative rules, and other complex documentation in order to perform the following: provides complex and detailed information for a significant number of academic programs and university regulations, policies and procedures, troubleshoots program services and technical system issues, instructs on proper methods and processes for compliance with university regulations, laws, and administrative rules, and to coordinate processes and assignments as needed by the Assistant Registrar of Records and Registration and the Associate Registrar of Operations.

Key responsibilities include:

• Providing problem solving, interpretation of university policy and regulations, advise university officials, government officials, students, faculty, staff, and the general public using multiple modes of communication including contemporary software tools.
• Serving as a knowledge resource for academic programs and campus partners across a wide range of services.
• Evaluate, analyze, and make determinations on unique cases related to institutional forms, legal documents, external third-party resources, and on-the-spot interactions with federal officers, state officials, institutional leaders, and students in crisis.
• Overseeing program services in support of students, faculty, staff, the university in general and federal privacy requirements.
• Ability to quickly toggle between programs while performing high levels of analysis in a fast-paced environment.

Minimum Qualifications (Staff) / Guidelines (Faculty):

Two years of technical or professional-level experience advising and/or instructing the public concerning specific programs or processes, monitoring programs, or performing participant reviews.

Requirements :

• Experience providing exceptional customer service in a variety of modalities with the confidence to act when critical situations arise.
• Experience interfacing with large systems or enterprise software and databases.
• Ability to analyze complex issues and situations, identifying alternative solutions, forecast of consequences and recommendation of an effective course of action.
• Experience with the Microsoft Office suite.
• Experience in an office setting, advising and/or instructing people about processes and/or procedures.
• Ability to promote policy and regulation equality and integrity in all work, ensuring diverse needs of OSU's students are appropriately addressed.
• Experience working in a team environment with frequent interruptions and distractions.
• Excellent written and verbal communication skills, with the ability to explain policies, procedures, and regulations

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.

Type:

This position works in a professional office environment with standard business hours of 8 am to 5 pm. Because of deadlines of the University and this office, this position must work under demands of heavy volume and fluctuating workloads during specific times of the term and year. The staff member in this position must be available during peak periods such as regulation deadlines & beginning/end of terms. The coordination and training function of this role requires an incumbent who can work with a diverse population, people of different backgrounds, temperaments and work styles while being fair, courteous, and professional.