Nurse Demand Management Sr. - Military Veterans

Nurse Demand Management Sr.

Carelon Insights

24/7 Nurse Line - Call Center

Location: Alternate locations may be considered. The ideal candidate will live within 50 miles of one of our Elevance Health PulsePoint locations. 

Schedule: Weekend Third Shift (shift differential eligible). Either 3 days (Friday, Saturday, and Sunday) 10 hour shifts OR 4 Days (Thursday, Friday, Saturday, Sunday / Friday, Saturday, Sunday, Monday) 10 hour shift. Shift time options range from starting shift between 5-7 PM and ending shift between 5:30-7:30 AM.

The Nurse Demand Management Sr. is responsible for telephone triage to assess complex caller's needs and provide relevant health information to assist caller in making healthcare decisions. Serves as a resource to lower-level medical call nurses.

How you will make an impact:

• Serves as a resource to lower-level medical call nurses.
• Establishes and maintains supportive relationships with callers and their families.
• Performs professional assessment of caller's needs with accurate, concise documentation.
• Conducts thorough symptom assessment of caller's situation using established criteria and protocol.
• Coordinates with case management and/or staff physicians.
• Utilizes established software, written materials, on-line resources and nursing background to provide callers with appropriate medical information.
• Provides caller with appropriate community resources.
• Conducts research and problem-solving activities for more complex situations.
• May be assigned to work special projects relevant to medical call or general medical management policies, practices and procedures.

Minimum Requirements:

• Requires AS in nursing and minimum of 5 years of acute clinical experience; or any combination of education and experience, which would provide an equivalent background.
• Current unrestricted RN license in applicable state(s) required.

Preferred Skills, Capabilities, and Experiences:

• BSN and previous triage experience preferred.
• Bilingual in Spanish preferred.
• Call Center experience preferred.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.