Vendor Operations Specialist - Military Veterans

Pay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

In this role, you will support vendor operations within an assigned business and/or function, working under close supervision for most non-routine work.  The selected person will provide day-to-day support to vendors and business partners by addressing questions and researching & resolving issues and recognize vendor performance trends and recommend process improvements.

Responsibilities:

• Answers vendor and business partner questions on systems, processes, technology, and procedures of low to medium complexity. Researches and resolves issues of a low/medium complexity
• Responsible for assigned contractor`s delivery of work including Quality, Timeliness, other Service Level Agreements, Inventory Management and other operational metrics
• Supports research and analysis of vendor metrics to recommend changes to vendor procedures and processes
• Provides feedback on vendor activities to support the overall health of the vendor partnership.
• Participates in project teams and has shared accountability for project goals and outcomes. May own part of a larger project or all of a smaller one
• Identifies key business relationships within own organization and can provide examples of how own work impacts a positive vendor relationship
• Supports implementation by updating standard operating procedures
• Provides functional guidance to and/or mentors other team members

This is a remote role. Candidates residing within 50 miles from the Hub will require to work in office 2 days a week. Please note that this policy is subject to change.

• Bachelor's degree or equivalent experience/training and 6-12 months of relevant experience
• Effective communication (oral & written) skills to interact with internal partners and external vendors
• Moderate research, problem solving, and critical thinking skills
• Basic understanding of business operations
• Basic working knowledge of Microsoft Office products

This position may have in-office requirements depending on candidate location.

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• San Francisco
• Los Angeles
• Philadelphia