On Site Service Administrator (Massachusetts) - Military Veterans

Hewlett Packard

The pay range for this position is $25up to $35 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

The base pay range for this role is $52 650 up to $73 700 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous time off policies, including;

  • 4-12 weeks fully paid parental leave based on tenure

  • 13 paid holidays

  • 15 days paid time off (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job Summary
* This role is responsible for performing routine system installations and configurations, utilizing proactive monitoring to prevent issues, and executing scripted change management activities to ensure operational efficiency. The role offers expert technical guidance on application and configuration-related matters to ensure system reliability and engages in addressing customer concerns promptly. The role coordinates departmental work and identifies improvement opportunities while also maintaining effective business controls and fostering positive working relationships within the organization.

Responsibilities

Manage consumable inventory

Replace consumables, including customer provided paper, at each device location.

Ensure adequate consumables are available at customer sites

Clear paper jams

Assist end user with device functionality

Coordinated with HP with SW branded support

Report customer dissatisfaction to ADM

Assist with the collection of usage pages per devices as needed

Swap out devices with spares as needed

Perform initial trouble shooting

Perform maintenance on devices as directed by ADM

Web based SW to manage fleet - proactive monitoring

Track usage/activities @ Customer sites

Manage utilization of onsite spare device inventory

Coordinate with 3rd party suppliers to obtain status on 3rd party equipment

Manage and oversee current service agreements that exist with other suppliers

Coordinate with other suppliers to implement new service standards/service levels expectations, and include monthly device volume/cost data in one central

Apply knowledge of NT/Unix/MS platforms to resolve issues with the Fleet

Manage the Discovery data collection and provide results to HP transition team

Education & Experience Recommended
High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
* Typically has 6-8 years of related work experience, preferably in maintenance, quality, or a related field.

Preferred Certifications
NA

Knowledge & Skills
* Agile Methodology
* Amazon Web Services
* Auditing
* Automation
* Business Process
* Business Requirements
* Change Management
* Computer Science
* Data Analysis
* DevOps
* Finance
* Information Systems
* Information Technology Infrastructure Library
* IT Service Management
* Linux
* Microsoft Azure
* Project Management
* SAP Applications
* Scrum (Software Development)
* Technical Support

Cross-Org Skills
* Effective Communication
* Results Orientation
* Learning Agility
* Digital Fluency
* Customer Centricity

Impact & Scope
* Impacts department and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity
* Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions.

Disclaimer
* This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.