Sr Revenue Mgmt Specialist - Military Veterans
at Exelon Corporation
Who We Are
We're powering a cleaner, brighter future.
Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.
We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).
In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.
Are you in?
Primary Purpose
PRIMARY PURPOSE OF POSITION
Maintains and administers quality assurance programs to ensure the integrity of business process requirements.Performs duties with the effect of providing premier customer experience.Independently investigates, analyzes and solves complex service application, metering, billing, payment, energy assistance or accounts receivable problems, working with customers and other internal and external stakeholders such as but not limited to, personnel representing; regulatory, community agencies, financial institutions, legislative representatives, service vendors, etc. Provides training and guidance/assistance to Revenue Management Specialists and Representatives for the daily performance of work. Investigates customer appeals and supports resolutions. Analyzes end to end processes, recommends/champions changes and conducts internal and external training as needed. Serves as team lead and acts as a liaison in facilitating high volume workload initiatives, such as daily transaction processing and the management of system exceptions. Fosters the spirit of innovation, continuous improvement and convergence through leading or participating on teams that recommend changes to existing computer logic or processes and provides supporting justification. Duties may be of a varied nature or dedicated to a specialized function/project. Expected to supportother job-related duties and special projects when assigned.
Primary Duties
PRIMARY DUTIES AND ACCOUNTABILITIES
Job Scope
JOB SCOPE
Minimum Qualifications
MINIMUM QUALIFICATIONS
- Knowledge: Company business systems including CC&B, MDM and other standard software.
- Skills/Abilities:
- Demonstrated proficiency in the of MS Office products.
- Demonstrated ability to research and solve complex metering, billing, lost payments, refunds, energy assistance and/or accounts receivable issues.
- Demonstrated ability to lead teams in accomplishing initiatives.
- Working knowledge of company applications and processes associated with Customer Care and Billing (CC&B), Meter Data Management (MDM), and report writing tools (Business Objects, Hyperion, etc.).
- Demonstrated ability to quickly learn and lead others in the adoption and implementation of new applications or processes associated with convergence, innovation or continuous improvement projects.
- Recognized for oral and written communication skills which display tact and discretion.
- Demonstrated accuracy and attention to detail.
- Ability to handle sensitive account data, maintain confidences, and adhere to all standards of business conduct.
- Working knowledge of COMAR and other PSC regulations impacting billing or accounts receivable.
- Knowledge of other customer related operations to facilitate work (e.g. large customer services, field/meter services).
- Education/Experience: Over five years combined work experience working with customer operations/customer financial operations/other customer interfacing work or the equivalent combination of formal education/training and experience.
Preferred Qualifications
PREFERRED QUALIFICATIONS
Benefits
- Annual salary will vary based on a candidate's skills, qualifications, experience, and other factors:USD $36.65/Yr. - USD $44.55/Yr.
- Annual Bonus for eligible positions: 6%
- 401(k) match and annual company contribution
- Medical, Dental and Vision Insurance
- Life and disability insurance
- Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave (based on position)
- Long Term Incentive Plan for eligible positions
- Wellbeing programs such as tuition reimbursement, adoption assistance and fitness reimbursement
- Referral bonus program
- And much more
Baltimore, MD
Exelon Corporation is the nation's leading competitive energy provider, with approximately $33 billion in annual revenues. The Exelon family of companies participates in every stage of the energy business, from generation to competitive energy sales to transmission to delivery.
Headquartered in Chicago, Exelon has operations and business activities in 47 states, the District of Columbia and Canada. The company is the largest competitive U.S. power generator, with approximately 35,000 megawatts of owned capacity comprising one of the nation’s cleanest and lowest-cost power generation fleets. Its Constellation business unit provides energy products and services to approximately 100,000 business and public sector customers and approximately 1 million residential customers. Exelon’s utilities deliver electricity and natural gas to more than 6.6 million customers in central Maryland (BGE), northern Illinois (ComEd) and southeastern Pennsylvania (PECO).