Health Program Representative I - Military Veterans
at Elevance Health
Title: Health Program Representative I
Location: This position will work a hybrid model (remote and office). Ideal candidates will live within 50 miles of one of our PulsePoint locations.
The Health Program Representative I will be responsible for providing initial contact between distinct Care Management programs and specific identified members. Under direct supervision handles inbound/outbound enrollment and engagement calls with eligible members to provide information regarding program features.
How you will make an impact:
- Gathers and records appropriate member information in accordance with policies and procedures via telephone.
- Encourages members to participate in the Care Management programs by providing information about the program, outlining program features/value and explaining available services.
- Records call details and utilize call scripts as needed based on client requirements.
- Directs member inquiries to appropriate clinical staff.
- Initiates referrals and manages consults from clinicians for participants registered in Care Management.
- Gathers information from hospitals, health plans, physicians, patients, vendors and other referral sources.
- Contacts physician offices to obtain demographic information or related data as needed.
Minimum Requirements
- HS diploma or the equivalent
- Minimum of 6 months experience in a telesales or customer service; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities and Experiences
- Computer/keyboarding proficiency strongly preferred.
- Knowledge of company products, services and benefits preferred.
- FHPS experience preferred.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
Cincinnati, OH
If you are active-duty military, reserve, or a military veteran, we foster a welcoming environment that’s dedicated to honoring your service and helping you achieve your career goals. Veterans of Elevance Health — one of our Business Resource Groups — partners with our Talent Acquisition teams to maximize career offerings for you and your family members, striving to help you transition to civilian service and grow your career at the same time.
WE ARE HIRING
Elevance Health, Inc. is currently seeking military veterans and military spouses for a variety of open tech based roles. Our immediate needs are in IT support, cyber security, maintenance of digital and automation systems, and network specialists. These roles include Support Technical Engineer, Lead Engineer, Developer, Systems Analyst, Network Data Specialist, and Provider Network Manager roles. Whether you are looking to transition into an IT career or if you have experience under your belt in the Technology field, Elevance Health wants to have an impact on your career and professional growth by speaking with you about their career opportunities.
Employee Benefits:
Paid Time Off
Dental Insurance Plan
Medical Insurance Plan
Employee Assistance Program
Flexible Spending Account
Life Insurance
401(k) plan
Adoption Assistance
New Parent Transition Week
Parental Leave
Critical Caregiving Leave
Back-to-School Assistance
Sick Leave
What Happens After I Apply?
Once you click ‘Apply Now’ on an Elevance Health job posting, you will either be re-directed to fill out an application on Elevance Health's career page or be given a confirmation of submission. If you get redirected, please complete the application on the career page and make sure you have an updated resume uploaded to your RecruitMilitary profile. Once Elevance Health reviews your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.
How to Prepare for an Interview
1. Review the job description for the specific position you are applying for.
2. Review the company website. Know their mission and values. What do they do? What are their products?
3. Prepare a few questions to ask on your interview.
4. Prepare to discuss your military or civilian background and how it relates to the position.
5. Check out the RecruitMilitary Resources tab for resume guidance, interview prep and more!