Ready-Mix Concrete Customer Service Representative - Harrisburg, PA - Military Veterans
at CRH
Job ID: 503930
Pennsy Supply is a CRH company. CRH is the leading vertically integrated supplier of asphalt, aggregates, cement, ready-mix concrete, and paving and construction services in North America. Our 24,100 employees at 1,300 operating locations provide our customers with top-quality, innovative products and services.
Position Overview
Pennsy Supply operates a fleet of ready-mix concrete trucks based at 6 plants in central PA. The orders for these trucks are taken in a central dispatch office in Harrisburg. The ready-mix concrete customer service representative is an integral part of the ready-mix concrete operation and reports to the ready-mix concrete Dispatch Manager.
The Customer Service Representative is part of the Ready-Mix Concrete dispatch team and is responsible for taking customer orders in a detailed, prompt and professional manner and entering the orders into the delivery system. The Customer Service Representative also promotes “value added” products and is responsible for negotiating delivery times with the customer. The Customer Service Representative will be a good problem solver, foster lasting business relations with the customer and will have a strong desire to deliver high levels of customer service. Work will be performed per the supervisor’s instruction, free from direct supervision, except for more complicated jobs.
Essential Duties and Responsibilities
Responsible for own personal safety at all times as well as maintaining the highest standard of safety and quality in all aspects of the job.
Properly follow all company policies and procedures for a safe working environment, report any problems to the supervisor, dispatch, transportation manager, safety director or human resources.
Act as customers’ first point of contact, assisting with product questions, ordering, order tracking, complaints, and problems.
Answer phones in a pleasant tone and in a timely manner avoiding missed calls.
Make every effort to accommodate customers’ requests and negotiate acceptable delivery times without losing the order.
Enter complete and accurate customer orders into the delivery system.
Coordinate delivery schedule with dispatchers.
Continuously monitor scheduling calendars and notify the team of any problems or concerns.
Input turn-by-turn directions to delivery addresses.
Provide leads to sales.
Upsell products and services to customers.
Proactively call customers back to finalize schedules and notify them of any service issues.
Proactively seek customer feedback to identify areas of improvement in all operations.
Back up for dispatching trucks when needed.
Support admin function for driver onboarding and dispatch reports.
Ability to work flexible hours.
Regular and predictable attendance at assigned times is required.
Other duties as assigned.
Requirements
Ability to work in a fast-paced environment and multitask.
Excellent phone skills.
Competency with computer and keyboarding skills.
Quick learner of new processes and IT systems.
Must be detail oriented and thorough in all job responsibilities.
Good listener and able to build rapport with the customers.
Must submit to a drug screen and criminal background check.
Education/Experience
High School Diploma or GED equivalent.
Minimum of two years of customer service experience.
About Pennsy Supply
Pennsy Supply operated in Pennsylvania as a family run business producing asphalt, aggregates, and concrete as well as providing construction services until joining the CRH family in 1993. With being a part of the CRH family they are now a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form CRH. CRH is the number one asphalt producer, the third-largest aggregates producer, and one of the top 5 ready mixed concrete producers in the Unites States. CRH operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.
EOE / M / F / Vet / Disability
What CRH Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Pennsy Supply, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
Harrisburg, PA
CRH is the leading building materials business in North America and the world. Our global footprint spans 29 countries, employing 73,000 people at over 3,155 operating locations, serving customers across the entire building materials spectrum.
What do we do?
CRH manufactures and supplies a range of building materials, products and innovative solutions for the construction industry. From primary materials that we extract, process and supply, to products that are highly engineered and high-value-added, CRH is uniquely positioned to address evolving trends in global construction markets. Our products can be found throughout the built environment from major public infrastructure to commercial buildings and residential structures.
CRH Values
- People are our priority. We build enduring relationships and we care for each other 's safety and well-being.
- Character is our strength. We do what we say we live by our word and we collaborate to deliver as one team.
- Performance and our commitment. We achieve impact globally through local delivery entrepreneurial Dr. and environmental stewardship.
- Innovation is our way forward. We strive to shape the next generation of sustainable building materials and solutions.
To deliver solutions across multiple product lines CRH is structured into two Divisions:
CRH Europe and CRH Americas
CRH Americas encompasses our America's materials businesses, Architectural Products, and infrastructure products in North America.
Americas Materials : Aggregates, asphalt, cement, ready mix concrete, paving & construction services.
Architectural Products : Residential and commercial outdoor space solutions
Infrastructure Products : Infrastructure solutions for water, energy, telecom, and transportation.
Our products are everywhere you live go and work.
We build sustainable communities to connect you to the people places and things that matter.
- Infastructure : From bridges and highways to communications and utilities, we provide the infrastructure that keeps you connected and protected.
- Commercial : From sky scrapers to stadiums, we provide interior and exterior solutions to create the beautiful, functional buildings where you work, shop and play.
- Residential : From pavers for your driveway to mulch for your backyard, we provide the function you need with the aesthetics you want.
Americas Materials
We are North America’s leading supplier of asphalt, aggregates, cement, ready mixed concrete, and paving and construction services.
#1 Asphalt producer & Paver
#1 Aggregates Producer
#2 Ready Mixed Concrete Producer
#3 Cement for Production
www.crhamericas.com
A leader in our industry committed to safety and customer service.
CRH is the leading vertically integrated supplier of asphalt, aggregates, cement, ready mixed concrete, and paving and construction services in North America. Our 28,300 employees at 1,605 operating locations provide our customers with top-quality, innovative products and services.
As one of the world’s leading building products and materials companies, CRH combines the flexibility, speed and in-depth market knowledge of local businesses with the buying power, shared expertise and operational excellence of a national network.
Architectural Products
We are North America’s leading manufacturer of concrete building and hardscape products.
#1 Masonry Manufacturer
#1 Hardscapes Manufacturer
#2 Dry-mix concrete and Lawn & Garden
www.oldcastleapg.com
Our Architectural Products cover a wide spectrum of applications – from the structural masonry, used in erecting cityscapes and urban centers, to the finishing touches of a backyard oasis.
For more than 30 years, our brands, including Belgard, Sakrete, Echelon, Jolly Gardener and Amerimix, have set the standard for design, technical acumen and thought leadership in their related categories – helping consumers, design and landscape professionals craft their vision from concept to installation.
Pavers, patio slabs, stone veneer, retaining walls, architectural block, composite decking, dry mix concrete, fertilizers and mulches are but a few categories where Oldcastle APG leads the marketplace. Our customers are serviced through a network of over 180 facilities.
Infrastructure Products
Building infrastructure for today and the future.
www.oldcastleinfrastructure.com
Oldcastle Infrastructure is a leading provider of engineered building product solutions and services for North American Infrastructure projects.
We are the number one provider of concrete utility products for the telecommunication, stormwater infrastructure and energy markets in North America, and we are the leading manufacturer of structural precast elements, primarily for transportation applications and modular building systems.
We offer more than 16,000 pipe, precast, storm water, enclosure, and building accessory products. Everything we make is designed to connect communities and improve how the world works.