Product Development and Innovation Manager - Military Veterans

Why GMF?

GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets. Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru.

About the role

The Product Development and Innovation Manager will report to the Marketing, Product and Communications Director to support the profitability growth of business by ensuring that the company's products and services are competitive, customer-centric, and forward-thinking.

This role is responsible for the data analytics team.

What you need

• Bachelor's degree in Finance, Economics, Business Administration, Marketing, Engineering or related areas (Master degree is a plus - e.g. MBA, Product Management, Innovation, Finance or Marketing).
• 5+ years of experienced in Product Management, Product Development, or Innovation roles, especially in financial services, banking or vehicle financing.
• Proven experience in developing and launching financial products, especially loans, leases, or other credit products.
• Knowledge of the vehicle financing industry is a plus, including an understanding of car loans, leasing, and trends like electric vehicles (EV) financing.
• Familiarity with emerging technologies is a plus (AI, machine learning, blockchain) in the financial space.
• Demonstrated ability to lead cross-functional teams and manage complex product development projects from ideation through launch.
• Proficiency in project management methodologies like Agile, Lean or Six Sigma.
• Deep understanding of customer needs and preferences in vehicle financing.
• Understanding of financial regulations, consumer protection laws, and credit scoring methodologies relevant to vehicle financing.
• Fluent in English & Spanish (will be evaluated during interviews).
• Experience managing teams.
• Strategic thinking.
• Creative problem-solving.
• Leadership and communication.
• Technology literacy.
• Adaptability and curiosity.
• Strong analytical and numerical skills.
• Strong organizational and time management skills.
• Advanced knowledge and use of MS Excel and Access.
• Ability to work effectively under pressure, multi-task and meet deadlines.
• Open to change in response to new information, different or unexpected circumstances.
• Fluent interaction with stakeholders in different locations/languages/levels.
• Ability to influence others in a highly matrix environment.

What you will be doing

• Lead the design and development of new financial products, such as auto loans, leasing options, or refinancing solutions.
• Identify customer needs, trends int eh vehicle financing market, and gaps in the current offerings.
• Partner with GMM and develop customer-centric products by collecting feedback through surveys, focus groups or direct interactions to cater to different customer segments, such as first-time buyers, business fleets, commercial vehicle usage or luxury car purchasers, etc.
• Research and implement innovative financing models, potentially incorporating technologies like AI for credit scoring, digital payment solutions, etc.
• Stay ahead of trends in electric vehicles (EVs) financing, and other new technologies, ensuring the company offers relevant financial products to align with sustainability goals.
• Innovate on customer experience, focusing on digital platforms, mobile apps, or self-service portales for smoother loan applications and servicing.
• Conduct in-depth analysis of competitors' products and identify industry trends.
• Use data to continuously refine products, keeping them competitive in terms of interest rates, repayments terms, or value-added products (e.g. insurance, prepaid maintenance, OnStar, etc.).
• Work closely with sales, marketing, IT, compliance, legal and risk management teams to ensure that new products are properly promoted, supported, and compliant with legal regulations.
• Oversee the entire lifecycle of vehicle financing products, form conceptualization to launch and continuous improvement based on market and customer feedback.
• Continuously monitor product performance and adjust as needed to meet changing market conditions.
• Representative of the Mexico team in the IO Product Lab sessions.
• Owner of the following value-added products: OnStar, Prepaid Maintenance and Parts & Accessories.
• Supervising day-to-day operational tasks.
• Responsible for leading the Data Analytics team.
• BPMS Coordinator for the Marketing area.
• Coordination of BCP plan for the Sales area.

What we offer

At GM Financial we want you to be the most authentic version of yourself. We take care of your work-life balance by programming wellness and integration activities, where you will strengthen your relationships with peers and contribute towards the development and wellbeing of your community, while providing you with a competitive salary and benefits. Some of our global benefits include Extended Maternity & Paternity Leaves, Personal Days & Community Investment hours.

Mexico: Additional benefits include Medical Plans, Profit Sharing, Life Insurance, Savings Fund & Pension Plan and others.

#LI-MON

Disclaimer

Mexico - GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, gender expression, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people's rights and freedoms.