Field Service Engineer - HUB - Military Veterans
at Ipsen USA
Job Type
Full-time
Description
Ipsen is a Drug Free Workplace
We offer a robust benefit plan that begins day one as well as a generous 401k plan with company match, paid time off, tuition reimbursement, and so much more.
Summary
Plans and coordinates assignments as directed by the HUB Lead or Regional Service Manager. This includes installation, upgrading, and/or troubleshooting technical issues, performing scheduled maintenance and calibration services. Ensures first class service performance in quality of execution, speed of repair as well as appearance towards the customer.
Essential Duties and Responsibilities
- Installs and starts up new equipment, or modifies existing equipment at customer's facility, to ensure proper operational functionality according to the equipment specification & scope of work outlined in the Sales Order or Field Service work instruction.
- Review project scope of supply and budget allowance, and work within the allocated parameters.
- Execute and identify technical issues and service jobs of heat treatment equipment at the customer site to provide on-site technical assistance to help repair, troubleshoot, perform preventative maintenance, calibrations, etc.
- Reviews equipment reports and documentation from the customer and other field representatives to aid in troubleshooting equipment faults.
- Analyzes results and makes recommendations for repair or replacement of faulty components, and/or other corrective actions.
- Coordinates problem solving activities through central support structure, including Tech Support, AMS Parts group, Engineering, or Customer Service Managers, to expedite required repairs.
- Identify and promote up-/cross-selling potential for services of heat treatment equipment at the customer site.
- Function as first point of contact for customers with existing service contracts.
- Plan and schedule service jobs in coordination with the Regional Service Manager.
- Accurately and timely record hours worked, job assignments, and submit expense reports.
- Document performed service jobs and record possible warranty claims
- Trains on essential skills through workshops, bulletins, and on-the-job shadowing, based on field insights and company offerings. May be required to attend Ipsen FSE Academy located in Cherry Valley, IL.
- Develops and conducts customer training on the equipment in a safe manner, covering both the equipment and related components.
- Works safely and follows all Ipsen safety protocols and policies. This includes strict adherence to Lock-Out/Tag-Out, Confined Space protocols, etc., as well as customer site-specific safety trainings.
- During slow or open time, the FSE will schedule courtesy customer visits to inspect equipment and advise customers to any potential service needs.
Requirements
Knowledge, Skills, and Abilities
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to promote a professional appearance and represent Ipsen positively.
- Ability to calculate figures and amounts, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic algebra and geometry, service area, volume, and pressures.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Knowledge of basic computer operations and software programs.
- Possess strong mechanical and electrical aptitude and skills.
- Possess good problem-solving and troubleshooting skills with hands-on mentality.
- Ability to work independently with minimal supervision and key decision-making skills.
- Possess strong customer service focused mentality.
- Must have a current, valid driver's license and service automobile insurance coverage as stated in the Ipsen Travel Policy.
- Ability to travel up to 90% of the time, mostly domestic with occasional international.
- High School Diploma or GED equivalent required.
- 2 years of related industrial equipment operation and/or maintenance experience and completion of an intensive industry training program or 4+ years of related industrial equipment operation and/or maintenance experience.
- Experience in equipment calibration, pyrometry, vacuum, thermal and TUS experience preferred.
The demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Backed by more than 75 years of experience, we are committed to delivering proven technology for a range of applications. Harold Ipsen founded Ipsen in 1948 with a vision of creating products and technologies that continuously push the boundaries of innovation. At the core of our solutions are atmosphere and vacuum heat-treating systems, supervisory controls systems and predictive maintenance software platforms - all used in many mission-critical applications. This advanced equipment is developed for various industries, including Aerospace, Automotive, Energy, Medical and Tool & Die. You can also count on our responsive ICS (Ipsen Customer Service) Team to keep your equipment running at peak performance through upgrades, retrofits, parts, maintenance, service and training. With an extensive network of global locations and partnerships in America, Europe and Asia, along with representation in 34 countries, we continue to provide expert-driven solutions that strengthen heat treatment throughout the world.