Director of Service - Military Veterans
at John Deere
- Pay $120,000 - $165,000 / year
• Champion of Deere initiatives for the Service Department
• Ensures the service managers follow effective processes for repair orders (retail, warranty, and unit prep).
• Standardizes procedures and processes throughout the company, ensuring consistent procedures and processes by service department.
• Oversees centralized warranty process for Service Department
• Maintains and strengthens manufacturer and vendor relationships.
• Coordinates marketing plan with other departments.
• Maintains open communication with service managers to ensure customers receive adequate and timely communications to produce positive results, including successfully resolving customer complaints and problems.
• Collaborates with other department directors/managers (Sales, Parts, and HR) to optimize company performance through resource management and mutual support.
• Responsible for CDI Deere program - Certified Dealer Instructor
• Monitors and focuses on profitability and is responsible for the service department's P/L.
• Understand financials and participate in monthly meetings to review the financial results compiled by the accounting team
• Embodies a sense of urgency and competitiveness, striving to resolve customer issues promptly akin to field service operations, aiming for a 24-hour response time and closing jobs swiftly to optimize cash flow.
• Develop performance evaluations recognition rewards to produce expected results from Service Managers.
• Develop a strategic plan to recruit, hire, and promote properly the correct people to the proper positions.
• Implements/controls the cost of the service operations.
• Monitors and achieve departmental business objectives/goals consistent with company policies, regulations, and expectations.
Experience, Education, Skills, and Knowledge
• 3+ years of previous experience as a Director of Service or related field.
• Bachelor's Degree, a two-year degree, or certificate from a college or technical school is preferred.
• Experience leading others
• Ability to teach, coach, and lead service managers
• Experience using standard desktop applications such as Microsoft Office and Internet applications
• Effective communication skills (written and verbal)
• Ability to analyze and interpret internal reports
• Ability to work extended hours and weekends
United States / Remote
We at John Deere are passionate about finding a way to give back to those who have served our Country. Working for a John Deere dealership or factory is bigger than just a job. It's growth in oneself, on a path to achieving all you hoped to accomplish. It's pride in your community, from the first customer you serve to supporting the community. It's knowing that what you do helps to feed, clothe, and shelter the world. It all starts with you. Starting here. Starting now!
Interested in joining the industry's best? At John Deere, veterans will find:
• A higher sense of purpose – helping those the farmers and infra-structure workers that feed and shelter the world
• A team-based environment focused on supporting the customer
• A never-ending desire for continuous improvement - We are looking for leaders, change agents, different perspectives
• Market leading pay and benefits
John Deere actively welcomes transitioning active duty service members to participate in internship opportunities at our dealership and factory locations across the United States. Timing of the internship is mutually agreed upon between the service member, her/his commander. Potential opportunities include:
• Dealer technicians – Nationwide opportunities
• Factory production roles at 16 major facilities– assembly, welders, machinists, skilled trades
• Support roles – IT, supply chain, logistics, engineering, human resources
How to apply:
Check out our open opportunities to the right for more information and to apply.
Once you click ‘Apply Now’, John Deere will receive a notification with your information. In order to be considered for next steps, please make sure you have an updated resume uploaded to your RecruitMilitary profile. Once John Deere reviews your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.
Discuss Your Career Options with a Veteran at John Deere Today!
All interested service members and veterans can learn more and fill out a contact card at https://www.deere.com/MilitaryCSP. We will connect you with a John Deere veteran to discuss all potential options/matches.