DCR - International Email & Chat Support || Gurgaon - Military Veterans

JOB DESCRIPTION

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

I. Job Summary
Process analyst would work on the various process and sub process. Must accomplish the daily set target with high efficiency and accuracy. Offers process recommendations surrounding improving processes, efficiencies and practices.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Other minor duties may be assigned and may vary by department.

• Answering customers' inquiries via Chat and Email & providing the right information.
• Answering to customers to learn about and address their needs, complaints, or other issues with products or services.
• Building lasting relationships with clients and other team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed metrics while providing excellent consistent customer service.
• Making sales or recommendations for services that may better suit customers' needs.
• Taking part in training and other learning opportunities to expand knowledge of the company and position.
• Adhering to all company policies and procedures.

III. Qualifications

• The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education/Experience

• Education: Any Graduate
• Experience: 6 months to 2 Years of working experience in International email & chat support.

Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the work day;
• Required to exert physical effort in handling objects less than 30 pounds occasionally;
• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
• Normal setting for this job is an office setting.