Client Service Associate - Military Veterans

Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

Services:

Program Consulting

Finance Consulting and Billing Services

Applied Technology

Outsourcing and Operations

Strategy

Project and Grants Management

Assessments and Feasibility Studies

Overall Responsibilities:

We are looking for a highly organized and detail-oriented Disability Eligibility Analyst (DEA) to join our team. In this role, you will be in a key role to connect foster children to Social Security benefits through screening & identification, applications and management of pending applications with the Social Security Administration (SSA). You will leverage your expertise to support case workers and ensure accurate and efficient handling of various benefit-related tasks.

Duties and Responsibilities

Supports customer service and operations for clients:Responsible for initiative planning and ongoing client relationship management

collaborates with external vendors, external consultants, consulting team members, and/or other staff as required in support of initiatives.

Responsible for acquiring and applying knowledge, best practices (external and internal), methodology, and tools to client organizations.

Responds to inquiries and questions in a timely manner

Works within a team to accomplish other duties on projects to meet necessary deadlines.

Required Skills

Strong analytical skills, including the ability to analyze and organize data.

Excellent organizational, oral presentation and written communication skills.

Ability to manage time to meet critical deadlines.

Ability to work independently and with a team

Excellent ability to build and maintain business relationship with clients.

Proficiency in MS Office products, including PowerPoint, Excel and Word.

Research and project management capabilities.

Advance database skills.

Qualifications

High School diploma or equivalent, Bachelor’s degree preferred

2+ years similar work experience

Supervisory Responsibility

None

Working Condtions

Office Setting

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

Additional Job DescriptionThis position is a remote, work from home position. PCG is a remote-friendly organization and is committed to creating a culture where remote work remains a vital part of the company’s success. To be successful in a remote work role at PCG, you must:

be available during your set working hours.

have a safe, private, and distraction-free environment in which to complete your work, and

be able to give your full attention to the completion of your PCG job duties.

Some travel to the office or elsewhere may be required for team meetings, client meetings, etc.

We are accepting applications on an ongoing basis until filled. 

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $66,560 to $75,000 . In addition, PCG provides a range of benefits for this role.

Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.  As required by applicable law, PCG provides the following reasonable range of compensation for this role below. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.]]>