Technical Help Desk Professional - Military Veterans
at General Dynamics
Responsibilities for this Position
Location: USA MD Beltsville - State Annex 26, 8101 Odell Rd (MDC043)
Full Part/Time: Full time
Job Req: RQ183744
Type of Requisition:
Pipeline
Clearance Level Must Currently Possess:
Interim Top Secret
Clearance Level Must Be Able to Obtain:
Top Secret
Suitability:
Public Trust/Other Required:
None
Job Family:
SCA
Job Qualifications:
Skills:
Problem Resolution, Service Desk (Inactive), Technical Helpdesk
Certifications:
Experience:
5 + years of related experience
US Citizenship Required:
Yes
Job Description:
We are GDIT. We stay at the forefront of innovation to solve complex technical challenges.
GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you'll be a meaningful part of improving how agencies operate. Our work depends on a Technical Help Desk Professional joining our team to support Department of State (DoS) activities at our state of the art facility in Beltsville, MD.
At GDIT, we foster a people-centric environment. As a Technical Help Desk Professional supporting DoS, you will be trusted to work on diagnosing, resolving application issues, and providing appropriate solutions and will serve as the first point of contact for IT problem resolutions for the DoS service desk.
In this role, a typical day will include:
- Collaborating with the Department of State to solve simple to complex IT issues
- Assisting and supporting end-users with technical issues and questions related to software systems and applications to include but not limited to, MS Operating Systems, Microsoft Office 365 and specialized DoS applications via multiple support channels including phone, email, chat sessions, web forms, and other communication methods available
- Creating, modifying, deleting and editing distribution lists, shared mailboxes and the global address list via Active Directory
- Managing user accounts and group memberships via Active Directory as well as shared drive permissions to ensure accurate recording of work performed according to business processes and standard operating procedures (SOP)
- Applying basic troubleshooting, issue isolation & diagnostic techniques to identify technical problems, investigate causes, and recommend solutions, or escalate tickets in accordance with existing SOPs, work instructions & knowledge articles
- Your success will be measured through satisfactory attainment of customer service level agreements
WHAT YOU'LL NEED:
- High School Diploma
- 5 or more years of related experience (education may be substituted for experience)
- Beginner level of technical experience with Active Directory,
- Intermediate level of technical experience with ServiceNow or other ticketing system, Microsoft Windows O/S and MS Product suite
- Minimum Interim Top Secret Clearance
- Ability and willingness to work on-site at our state of the art facility in Beltsville, MD
- Ability and willingness to work any shift during a 24/7/365 operation
EVEN BETTER IF YOU ALSO HAVE:
- A CompTIA A+ or any ITIL or HDI certification
- Demonstrated experience providing remote support via remote tools
WHAT GDIT CAN OFFER YOU:
- 401K with company match
- Customizable health benefits packages
- Collaborative teams of highly motivated critical thinkers and innovators
- Internal mobility team dedicated to helping you own your career
- Rewards program for high-performing employees
Not sure this job's the one for you? Check out our other openings at gdit.com/careers .
Applying for a career in GDIT's Engagement Center is as easy as 1...2...3. To learn more about GDIT's Help Desk or Call Center positions and our candidate application process please call 833-GDIT-123.
#DoSEG #TSSCE
The likely hourly rate for this position is between $31.57 - $42.71. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
Less than 10%
Telecommuting Options:
Onsite
Work Location:
USA MD Beltsville
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
PI245282203
Beltsville, MD
General Dynamics is a global aerospace and defense company.
Our portfolio spans the realm of the world's most technologically advanced business jets, wheeled combat vehicles, command and control systems and nuclear submarines. We offer these through our five business groups: Aerospace, Combat Systems, Information Technology, Mission Systems and Marine Systems.
General Dynamics employs thousands of people across the globe, with locations in more than 45 countries. We rely on the skills of our employees and their knowledge of customer requirements to deliver best-in-class products and services.
Who We Are Looking For
General Dynamics is seeking military veterans and military spouses across the country who bring a deeply rooted skillset that includes team-oriented approaches to problem-solving, demonstrations of leadership and an overall commitment to the mission of the organization. We recognize the knowledge and skills gained during your military experience are invaluable to the success of a team. We’re proud of the thousands of veterans and military professionals who have chosen to apply their leadership, teamwork and problem-solving skills to a career at General Dynamics and to continue supporting the mission of those serving today.
Should I Apply?
At General Dynamics, our employees are the heart of our company. We rely on their dedication to excellence and their intimate knowledge of customer requirements to meet the needs of customers around the globe, day in and day out. Our employees' unique blend of skill, innovation and agility drives our continued success, and we take our responsibility to them seriously. If you are a military veteran or military spouse ready to advance your career, view our available career opportunities to the right for more information and to apply today!
What Happens After I Apply?
Once you click ‘Apply Now’ on a General Dynamics posting, you will be re-directed to fill out an application on General Dynamics career page. In order to be considered for next steps, please complete the application on General Dynamics career page and make sure you have an updated resume uploaded to your RecruitMilitary profile. Once General Dynamics reviews your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.
How to Win An Interview
1. Review the job description for the specific position you are applying for.
2. Review the company website. Know their mission and values. What do they do? What are their products?
3. Prepare a few questions to ask on your interview.
4. Prepare to discuss your military or civilian background and how it relates to the position.
5. Check out the RecruitMilitary Resources tab for resume guidance, interview prep and more!