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Coordinator EDI Services - Military Veterans

at CPKC

Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network. Visit cpkcr.com to learn about the CPKC advantage, our purpose and culture.

PURPOSE OF THE POSITION:

This role focuses on providing outstanding customer service for Electronic Data Interface (EDI) by offering first-level support via phone, email, and chat. The professional will address EDI-related inquiries and issues using multiple services and platforms, catering to internal clients, service providers, and other industry-related companies.

POSITION ACCOUNTABILITIES:

  • Provides technical support for customer and rail operations EDI (Electronic Data Interface) transaction sets
  • Assist with managing EDI related small enhancements or projects that require a LOE
  • Ensure accurate EDI contacts
  • Assist with data loads for UAT and performance testing
  • Provides exceptional customer service
  • Ensures proper documentation of incidents, emails, requests, and follows established ticketing processes
  • Comprehensive understanding of X12 and EDI Standards for rail
  • Implements proactive problem resolution measures for internal and external customers
  • Ability to manage multiple tasks at times of adversity
  • Ability to work cross functionally with internal stake holders to drive change aligned with the organization's initiatives
  • Manage customer accounts from Canada, US and Mexico
  • Escalates and provides critical incident support as needed
  • Follows up with customers, provides timely updates and sees problems through to the end
  • Participate rotational 24*7 On call support

POSITION REQUIREMENTS:
  • Bachelor's degree from an accredited university or college, or enrolled in an accredited program with less than one year until graduation, or equivalent combination of education and experience
  • 1-2 years of experience in EDI (Electronic Data Interface)
  • 2 + years of phone based customer service or call center experience is preferred
  • Experience communicating technical information to non-technical audience, one 1 year preferred
  • Basic foundation knowledge of the rail or transportation industry 2 years is preferred
  • Strong communication skills in both English is required and Spanish is preferred

WHAT CPKC HAS TO OFFER:
  • Flexible and competitive benefits package
  • Employer Funded Retirement Plan
  • Employee Share Purchase Plan
  • Performance Incentive Program
  • Annual Fitness Subsidy
  • Part-time Studies Program

ADDITIONAL INFORMATION:

As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Drug Test Elements:

CPKC is committed to the safety and health of its employees and the general public. All new hires are required to undergo a drug screen. We appreciate your cooperation in keeping CPKC safe and drug free.

Background Investigation:

The successful candidate will need to successfully complete the following clearances:
  • Criminal history check
  • Reference check
  • Last 3 years of driving history
  • Last 7 years of employment history; includes military service
  • Social Security number verification

Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities.

  • Req ID: 103305
  • Department: Information Services
  • Job Type: Full-Time
  • Position Type: Non-Union
  • Location: Kansas City, Missouri
  • Country: United States
  • % of Travel: 0-10%
  • # of Positions: 1
  • Job Grade: 5
  • Job Available to: Internal & External

#LI-HN2

#LI-ONSITE

Location:
Kansas City, MO, US, 64105

Nearest Major Market: Kansas City

At CPKC, we value and recognize the invaluable skills and experience you have gained from serving your country. Leadership, teamwork, and the ability to thrive in a fast-paced, dynamic environment with a strong focus on safety are among the many skills that veterans bring to railroading. That's why we want to be your first choice in a new career outside the military.

 

WHY CPKC

TRANSFERRABLE SKILLS

The skills and experience you’ve gained while serving in the military align exceptionally well with the railroading industry.

CAREER GROWTH

There are no limits to how far your career will take you with CPKC. We offer career growth and professional development opportunities.

SAFETY

Safety is the foundation for everything we do. CPKC was named the safest Class 1 railroad in North America for the 16th consecutive year in 2021, with the lowest Federal Railroad Administration  (FRA) reportable train accident frequency (per million train miles) among Class 1 railroads in North America.

Kansas City, MO

CPKC

Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network. 

 

Why work at CPKC:

 

There are many reasons why more than 20,000 employees have chosen to work at CPKC, including: 

  •  Diversity in the workplace

 

We support an open and honest work environment where differences are valued and all employees are given equal opportunity to contribute and develop.

  • Our Foundations

 

A building is only as strong as its foundation; railroads are no different

  • Compensation & Benefits

 

Our compensation program is benchmarked yearly to ensure our compensation practices reflect the realities of the market.

  • Health and Safety of our employees

 

No job is so important that proper time cannot be taken to do it safely.  At CPKC, safety is an absolute priority.

At CPKC, we're all railroaders and our culture is one of hard work, accountability and doing what we say we'll do.  Why? Because we want to see our customers' businesses grow.  Our company's ongoing growth and pursuit of both new transportation initiatives and operational improvement require a highly skilled, flexible and committed workforce.  

 

Available Openings: 

Learn more about the many career opportunities with CPKC:

https://www.cpkcr.com/en-ca/careers

 

Military: 

We recognize the invaluable skills and experience that you have gained from serving for your country. That's why we want to be your first choice in a new career outside the military. We offer rewarding careers, competitive pay and benefits, and advancement opportunities.​ 

Not sure where to start? / Application Advice: 

We encourage military personnel to apply at CPKC within 90 days of your release from service. The following tips and advice will help you apply for position online and prepare for an interview.

Click the link below to guide you to a career opportunity with CPKC that will align with your military experience:

https://www.cpr.ca/en/careers/veterans

 

 

When to Apply: 

We recommend that you apply for open positions within 90 days of the actual date you can begin work. This will allow time to find the position that best matches your previous education and experience. Depending on the position, the recruitment process typically takes 5-8 weeks after a job posting closes to complete the process. To understand more about the hiring process for a particular position, please visit the hiring process.

 

How to Apply:

  • Create an account profile on our website.
  • When you apply for positions, you are required to self-identify as “Military Organization” for the question “How did you hear about this position?”
  • If there are currently no positions in your area that match your qualifications, we encourage you to create a Job Profile (account) and set-up ‘Job Alerts’ that will advise you when new jobs have been posted in your area of interest.
  • For more information on how to apply, create a profile, or a job alert, please read our frequently asked questions.

 

Personal Information:

If you have a local address in the geographical location of the job you are applying for, use that address on your resume. Please also use an email address and telephone number where you can receive communication from CPKC. Most communication for our jobs postings are via email, so it is important that you check your email regularly for updates.

 

 

Website: Our careers website is https://www.cpkcr.com/en-ca/careers

 

Disclaimer: At CPKC, we value and recognize the invaluable skills and experience you have gained from serving your country. Leadership, teamwork, and the ability to thrive in a fast-paced, dynamic environment with a strong focus on safety are among the many skills that veterans bring to railroading. That's why we want to be your first choice in a new career outside the military.

 

WHY CPKC

 

TRANSFERRABLE SKILLS

The skills and experience you’ve gained while serving in the military align exceptionally well with the railroading industry.

 

CAREER GROWTH

There are no limits to how far your career will take you with CPKC. We offer career growth and professional development opportunities.

 

 

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