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Experience Designer - Military Veterans

at Truist Financial Corporation

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Regular or Temporary:


Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

At Truist, we believe in creating world-class services and experiences for our clients and teammates. With radical focus on the people we are designing for, our Experience Design team works to assess needs, ambitions, and limitations to create solutions that support clients to take steps toward financial confidence. We believe in the rigorous use of research, service design, UX/UI, and accessibility best practices to deliver quality experiences that our clients and teammates love to use.

This is a hands-on design role to conceptualize and deliver human-centric solutions for our client experiences. You will be expected to produce quality work on time that meets requirements and adherence to company standards.

While you develop your execution skills, gain practical skills working within complex environments and inspire others with your curiosity for craft and raw talent. You will be expected to share your work and ideas and seek consistent feedback from your peers. As a member of a larger team, you will contribute to our design culture by participating in events and building relationships within the team.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1.    Participate in design driven programs to define insights, create solutions 

and advocate for client needs.

2.    Design and deliver artifacts across a variety of environments.

3.    Apply design standards, industry guidelines, research results, and best 

practices to ensure designs are usable and accessible.

4.    Consult and collaborate with talented teams in a supportive, complex environment.

5.    Leverage presentation skills to communicate and share design rationale.

6.    Stay current on trends, theories, methods and processes.

Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.    Bachelor's degree in related field (or equivalent work experience)
2.    Ability to communicate ideas and rationales
3.    Basic understanding of industry and discipline standards
4.    Excellent time and issue management skills
5.    Experience creating artifacts and executing ideas
6.    Ability to give and accept critique, coaching, and feedback
7.    Proficiency in applicable software applications
8.    English language fluency

Preferred Qualifications:
1.    Experience interacting with creative teams, business owners and technical teams
2.    Familiarity with engineering/development processes, particularly Agile
3.    A strong passion for improving people's lives through design


General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law   Pay Transparency Nondiscrimination Provision   E-Verify

Charlotte, NC

Truist Financial Corporation

Keep serving with purpose.

You have the skills, discipline, and focus to make an impact on what matters most, and we’re looking for talents like yours.

When you join Truist, you join a family of teammates who actively support our military, veterans, and emergency responders—not only at work, but in our communities. We’d love for you to bring your expertise to our team, and in return, we’ll provide industry-leading benefits, an inclusive culture, and the support you need to build a fulfilling, successful career.
 As a valued teammate, you also can join Serve@Truist, our business resource group dedicated to supporting our past and present military members and their families, partnering with nonprofits, and advocating for all who serve.
 We thank you for your service and invite you to join us as we inspire and build better lives and communities.
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