Associate Account Manager - Military Veterans
at Yardi Systems Inc
Yardi is currently seeking an Associate Account Manager, where you'll be at the forefront of delivering software and product support tailored specifically to our valued HUD (U.S. Department of Housing and Urban Development) clients. In this role, you'll play a key role in assisting real estate professionals with public listing inquiries and effectively navigating our web applications, ensuring seamless operations for our HUD clientele. Additionally, you'll have the chance to contribute to our operations through quality assurance and technical writing tasks. If you're ready to make a difference in the real estate industry and thrive in a dynamic environment, we want to hear from you! exciting venture.
Who You Are:
- Familiarity with software quality assurance (QA).
- Experience with creative writing or technical writing.
- Bachelor's degree or an equivalent combination of education and HUD or software customer service experience.
- Experience with HUD or other affordable housing programs.
- Professional demeanor with excellent interpersonal skills
- Excellent communication skills including proficiency in grammar.
- Ability to understand and explain technical concepts.
- Good attention to detail and ability to identify errors and discrepancies.
- Ability to work cooperatively as part of team.
- Good organizational skills and ability to prioritize multiple tasks in a fast-paced environment.
- Proficiency in Microsoft 365 desktop applications, Google Chrome, and Microsoft Edge.
- Respond to general HUD client inquires, via phone, email, or chat-based inquiries efficiently.
- Troubleshoot and assist clients with site navigation.
- Maintain a high degree of professionalism, availability, dependability, and flexibility.
- Deliver a highly professional customer service experience.
- Handle service requests/work orders with efficiency and accuracy.
- Document all communications per established procedures; create and update client records.
- Develop knowledge of Yardi procedures, best practices, and assigned skill set.
- Perform quality assurance and ensure user guides are accurate.
- Confirm Yardi HUD site is working as expected and report any issues.
- Maintain and update user guides/manuals.
- Fluent in Spanish is a plus.
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We've created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.
Discover the Yardi Difference:
Yardi is more than just a software company - we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.
Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.
If you are looking for a rewarding career that combines technical prowess and outstanding customer service, this is the opportunity you've been waiting for. Join us and be part of a team that empowers clients worldwide with innovative solutions and exceptional service!
All submissions for open positions should be received through Yardi's applicant portal, accessed from Yardi's corporate website.
EOE/Race/Gender/Disability/Vets
*lh
Atlanta, GA
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Our Company
Established in 1984, Yardi has grown dramatically over the last three decades to become the leading provider of high-performance software solutions for the real estate industry. Today, we employ over 4,000 dedicated professionals working in over 35 offices throughout North America, Europe, Middle East, Asia, and Australia.
Since its founding, Yardi has set the standard for real estate software solutions with a combination of responsiveness and technical innovation. We understand the unique needs of the industry’s various segments and have the technical expertise and vision necessary to translate that understanding into powerful solutions that meet and exceed those needs.
Our Philosophy
Key to our longevity and stature in the industry is the importance Yardi places on relationships – both outside and inside the company. This means listening to our clients and employees and actively seeking their feedback in designing, developing, and supporting our products. We view every client affiliation as a long-term relationship, one in which our goal is to ensure the ongoing satisfaction and goodwill of our clients by providing them with unparalleled products and service.
We regard our employees as our most valuable asset. Bricks and mortar do not make a successful company, people do. Without the commitment, enthusiasm, and expertise of our employees, Yardi would not be the industry leader it is today. With this in mind, Yardi has created an environment for its employees that empowers, encourages, and challenges them to work to their highest potential so that, together, we can provide our clients with the superior products and service they deserve and have come to expect from us.
Our Regard for Community
Yardi considers itself an integral part of the communities in which it operates and, by extension, the larger global community.
As such, we believe it is vitally important to contribute to the health and well being of those communities, whether by volunteering time and energy to worthwhile causes or providing financial support to advance humanitarian goals.