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Branch Banking - Client Consultant II - Military Veterans

at Flagstar

Job Description Summary:

The Branch Banking Client Consultant II provides best in class experience by resolving concerns and providing various product details that focus on meeting the financial needs of our clients. Focuses on client management, client retention, and introductions to key bank partners (Mortgage, Business Banking) to ensure our clients have access to experts who can help them achieve their financial goals. This position will have greater lending and basic investment interactions and will participate in more complex banking conversations with clients.

Hourly Range: $19.13 - $28.96

Job Description:

Sales Performance: Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative.

Client Experience: Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner. Delivers client engagement and Education. Meet behavioral activity goals as defined by Retail Leadership including, but not limited to, NextGen and marketing campaign lead calling, weekly appointments set, weekly appointments completed and needs met.

Risk Management: Execute all sales, service, and banking transactions accurately and compliantly. Strives for no controllable losses.

Performs more moderately complex special projects, and additional duties and responsibilities as required. Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.  Accountable to maintain compliance with applicable federal, state and local laws and regulations.

Job Requirements:

High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent, required

4 – 5 years customer service and sales experience, (including in the financial services industry, required

National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z, preferred.  NMLS registration can be completed after job entry date

Ability to train and mentor others, including products and platform procedures

Experience with using and demonstrating digital products and self-service technologies, preferred

Akron, OH


On December 1, 2022, New York Community Bank (NYCB) and Flagstar Bank joined together to become one company. Today, New York Community Bancorp, Inc. is the parent company of Flagstar Bank, N.A., one of the largest regional banks in the country. The company is headquartered in Hicksville, New York, with regional headquarters in Troy, Michigan. The combined company has assets of nearly $90 billion.

Together, we operate almost 390 branches across 10 states, including strong footholds in the Northeast and Midwest with exposure to high growth markets in the Southeast and on the West Coast. Its Flagstar Mortgage Division operates a national residential mortgage business through more than 80 retail home lending offices and a wholesale network of 3,000 third-party mortgage originators. We believe in cultivating a diverse, inclusive, and respectful workplace that engages employees, broadens perspectives, and encourages teamwork. We hire people who represent the talents, experiences, backgrounds, and diversity of the communities we serve.

Together our goal is to deliver a new energy in banking to our customers, opening new doors for financial and personal success. Customers will have access to a broad spectrum of technology, products and services—all with a shared customer-first approach. Relationships are at the center of all that we do, enhanced by our commitment to delivering local market expertise, personalized solutions, and a long-standing focus on strengthening our communities.

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