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Support Coordinator - Surgery Clinic - Full Time 8 Hour Days (Non-Exempt) (Non-Union) | University of Southern California (USC) - Military Veterans

at HERC - Southern California

The Support Coordinator will assist with all aspects of patient care. Coordinate clinic schedules, patient appointments and follow up. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. He/She will also coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity. The Support Coordinator will assist with the office clerical duties. Other duties may include: assisting multidisciplinary team in managing the care of the patient's thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every Physician. Assist with all aspects of patient care. Coordinate clinic schedules, patient appointments and follow up. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. Coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity. Assist the office with clerical duties. Other duties may include: assisting multidisciplinary team in managing the care of the patient's thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every physician in the Surgery Department. Other duties as assigned. Must have excellent communication skills, including the ability to speak, read and write English proficiently. Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types. Essential Duties: 1. Greets patients in a courteous and professional manner. 2. Adheres to protect patient confidentiality. 3. Process new referrals in a timely manner; this includes obtaining required outside medical records, entering demographic information into computer system and PBAR, provides medical records to physician / multidisciplinary team for review, provides insurance information to financial counselor for patient to be financially cleared, and schedule patient in clinic. 4. Schedules patients evaluation in a timely manner while accommodating patients needs. This includes but no limited to: laboratories, diagnostic testing and consultations as needed. 5. Schedules patient mandatory teaching classes. 6. Understands the procedures for scheduling patients, and gives proper patient instructions. 7. Notifies patient of upcoming appointments in a timely manner. 8. Arranges patient clinic appointments as requested by the physician. 9. Communicates all changes with patient and case information to all involved personnel. 10. Demonstrates accuracy and thoroughness in entering information into computer systems (Cerner, PBAR). 11. Works with various hospital personnel to resolve issues and accommodate patient. 12. Preps charts for clinic, selection committee, and tumor board (if applicable). 13. Assists in clinic with clerical and scheduling needs. 14. Assist in translation as needed (if applicable). 15. Provides phone coverage as needed. 16. Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence. 17. Ability to work independently and in a team setting to accomplish duties in a timely manner. 18. Knowledge of proper chart format. 19. Performs other duties as assigned. Required Qualifications: Req High school or equivalent Req Ability to communicate effectively in English both verbally and in writing. Preferred Qualifications: Pref 1 year Experience in acute care or ambulatory care setting. *Entry level accepted. Pref Knowledge of medical terminology preferred. Pref Familiarity with word processing, IDX, Cerner, PBAR and scheduling software is preferred. Pref Basic Life Support (BLS) Healthcare Provider from American Heart Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) The hourly rate range for this position is $22.00 - $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidates work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Los Angeles, CA

HERC - Southern California

Southern California HERC, established in 2003, is a non-profit organization composed of a diverse group of colleges and universities, and research, medical, and cultural institutions. Our institutions are committed to diversity, equity, and inclusion in the recruitment process and providing a work environment sensitive to work/life balance. We also understand that employment decisions often involve two careers and offer state of the art dual career resources and solutions. SoCal HERC includes members from the Central Coast, Los Angeles, Orange County, Inland Empire, and San Diego.

HERC is a gateway to more jobs in higher education and related fields than any other website. HERC provides job seekers with comprehensive and transparent access to job opportunities, daily job alerts, career advice news and webinars, dual career support, and regional multicultural resources to help with relocating to a new community.

SoCal HERC Member Institutions:

Antioch University, Azusa Pacific, University Cal Tech

CSU Fullerton, CSU Northridge,  CSU San Bernardino 

Cedars-Sinai Medical Center, Chapman University, Citrus College

Concordia University Irvine, Grossmont-Cuyamaca CCD, Kaiser Permanente School of Medicine 

Loyola Marymount University, MiraCosta Community College, Mount St. Mary’s University

North Orange County CCD, Occidental College,  Pacific Oaks College & Childrens School 

Point Loma Nazarene University, San Diego State University, Soka University of America

The Claremont Colleges, The Salk Institute for Biological Sciences, UC Path Center

UC Irvine, UCLA, UC Riverside

UCSD, University of Redlands, University of San Diego

University of Southern California, Vanguard University, Whittier College

While there are certainly wonderful opportunities to teach and conduct research at HERC campuses, of the 42,000 jobs on hercjobs.org, over 24,000 (or 57%) are non-teaching positions. You will find jobs in healthcare, administration, software, information technology, finance, technical and trades, social work, student affairs, and much, much more.

Set up your job seeker account today at: http://www.hercjobs.org

 

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