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Windows Desktop Support Tech - Military Veterans

at Amentum

Amentum is seeking a Windows Desktop Support Technician to support an IT Management Services program for the Department of Energy. The overall program includes a 500+ workforce performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations. The End User Support Specialist will provide basic field windows support to monitor, install and perform maintenance on personal computers, laptop computers, software, and networks for unclassified telecommunications and information technology (IT) systems Office of Legacy Management.

MAJOR RESPONSIBILITIES/DUTIES/TASKS

  • Provide prompt initial response to all assigned service requests, ensuring the standard performance requirement is met-or-exceeded.
  • Troubleshoot the system problem & complete repair in a timely & efficient manner, insuring minimal recurrence of problem (rework).
  • If unable to repair on initial visit, validate the user's problem & provide information on a temporary work around, if necessary to allow the customer to continue to work, until the system is repaired.
  • Effectively use remote assistant tools, knowledge base, & other tools to diagnose as appropriate & wherever available in the repair customer issues within target time limits.
  • Provide the customer with regular communication regarding status of repair/install including notification when repairs are complete.
  • Communicate with customer appropriate advice & techniques to avoid future incidents of a similar nature.
  • Appropriately document all required information into the call tracking system.
  • Ensure system is appropriately secured (case is locked, system password protected, etc.)Complete site specific, preventative maintenance checklist.
  • If needed, escalate the service request to the appropriate IT support for resolution if problem cannot be handled within provided time constraints.
  • Meet required productivity expectations, including Field Service Team metrics.
  • Meet or exceed all performance service level targets.
  • Make every attempt, when appropriate, to resolve service requests remotely.
  • Partner with team members to communicate new solutions and assist other technicians when call volume is low.
  • Contribute to the knowledgebase (KB) through research of articles, training courses attended on the job learning, etc.
  • Participate in IT projects.
  • Other duties assigned as necessary.

This position requires:

Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.

Education/Experience:
  • Associate's degree / Technical Degree in a relatable field and less than 5 years of experience in desktop support.

COMPENSATION & BENEFITS

HIRING SALARY RANGE: $15.61 - 22.28 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant internal equity, and alignment with market data.)

This position includes a competitive benefits package. For more detailed information on our Benefits and what it is like to work for Amentum: please visit our careers site: www.amentumcareers.com

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

Labor Law Posters

EEO including Disability/Protected Veterans

St. Louis, MO

Salary Range
$31,200 to $45,760
Amentum

Amentum brings industry-best expertise, processes, and technology to ensure the availability and reliability of our Government and commercial clients’ vital facilities and equipment. We apply our culture of excellence to operate, maintain, and manage your global assets and complex supply chains to meet modern challenges at home and abroad. You get the confidence that comes from a partner with on a century-long heritage of unrelenting dedication to our clients’ missions across the DoD, civilian agencies, and the IC.

We are looking for skilled Veterans interested in continuing your career in aviation, global logistics, IT and Network support, and also unmanned systems. 

We currently have positions open nationwide and globally to include: Kuwait, Iraq, and other overseas locations!

Amentum’s skilled workforce lives with outcomes rather than just works on them. Our employees hold the most sought-after certifications in the industry, including Program Management Professional (PMP), IT/Cyber, ITIL, and Professional Scrum Master (PSM). Our teams who maintain and modify vehicles, aircraft, and weapons systems work within disciplined environments certified to AS9001D, ISO 9001:2015, AS9110B, and AS9100C standards.

Whether it’s managing facilities supporting the IC’s classified missions, operating UAVs that protect our soldiers, or maintaining military equipment at remote bases abroad, Amentum has the experience, passion, and commitment to meet your critical needs.

What happens after I apply? 

First, you will want to ensure your RecruitMilitary profile is up to date, and you also have the most up to date resume to provide. Once you apply for the role you will be re-directed to complete your employment application on Amentum's career site. Once you complete that application a recruiter will review your skills and qualifications and reach out to you about the role as appropriate. 

 

 

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