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Field Services Technician - Level 3 (Silent-Aire Mission Critical Services) - Military Veterans

at Johnson Controls, Inc.

As a part of Johnson Controls' Data Center Solutions business unit, Silent-Aire is on the forefront in the creation of new and exciting products to support the data center industry. Our custom computer room air handling units (CRAHU) are industry leading examples of some of the most highly energy efficient and sophisticated cooling systems in the world. We are a diverse, upbeat, creative, team-oriented group of technicians, engineers and managers working on a daily basis to develop data center cooling equipment that is changing the face of the data center facility. Take some time to learn about us and apply today! Help us drive customer wins and be a part of a team that believes that through teamwork, leadership, and collaboration - anything is possible.

What we offer

• Competitive pay

• Paid vacation/holidays/sick time - 10 days of vacation, 10 paid holidays, and five sick days each year

• Comprehensive benefits package including 401(K) with match as well as insurance coverage that starts on day one (medical, dental, and vision care)

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

What we look for
Supporting Silent-Aire's Mission Critical Services, you will work unsupervised while making informed decisions to complete tasks as instructed. You will also complete detailed end of day reports with complete accountability for the time spent on the task and identify and report the difference between any manufacturing and construction deficiency.

How you will do it

• Rectify all problems detected during preventive maintenance and attend to "non-contract" request calls, breakdowns and furnish reports of the findings.

• Generate service report for customers and provide regular feedback and improve the effectiveness and efficiency of service operations.

• Coordinate and monitor work progress with customer and relevant parties for information to expedite installation and supervise sub-contractors' work at site.

• Advise and train customer on system operations.

• Document work completed and submit service reports

• Keep customer informed on the nature of service provided, outstanding issues, recommends system enhancements, upgrades, or replacements and promotes the sale of change orders.

• Execute retrofit projects and organize schedule for the assigned project under your responsibility, in coordination with your supervisor (applicable to retrofit only).

• During, and/or at the end of each day/job, complete all company provided forms to the fullest extent possible.

• Responsible for time management of jobs scheduled each out of town.

• Check in with client at the beginning and end of each day.

• Obtain client signature on company provided forms where applicable.

• Use Time Clocks in the plant and ADP app when in the Field to account for daily times.

• Hand in paperwork at the end of each trip for processing in sequential order.

• Ensure all receipts or invoices for expenses have job numbers and get sent to the correct person.

• Ensure all excess materials used for each job are listed properly and documented.

• Assist on job sites with other Silent Aire Field Technicians as needed.

• Answer all office emails/calls in a timely manner.

• Check in as needed to ensure Manager or field supervisor are aware of your status.

• Secure parts and tools needed throughout the day for various jobs as required.

• Report all warranty repairs to the Manager or field supervisor and provide the necessary info needed to report back to the plant if it is a Silent-Aire internal problem.

• Set expectations to other team members.

• Must be able to build client confidence in company.

• Must respect and strictly adhere to the non-disclosure policies, on the jobsite and away.

• Provide information to management on training needs and courses of interest.

• Responsible for the daily preparation of the parts and tools for each day's activities.

• Complete work in a timely and workman like manner.

• Coordinate with dispatcher for the use of company tools and ensure they are returned to the office in a timely manner.

• Participate in company-wide internal meetings as required.

• Maintain company tools in a professional manner.

• Must maintain all safety equipment at all times.

What we look for


• Basic knowledge of Windows Office Programs (Outlook, Excel, Word)

• Must possess a valid driver's license

• Must have a high school diploma or equivalent GED certificate

• Must gain excellent logistical knowledge of customer's onsite practices

• Must be able to drive to local job and customer sites

• On-call and overtime hours as needed

• Knowledge of safety practices and building codes

• Customer service skills

• Previous experience with start up and commissioning responsibilities at customers facilities

• Ability to read, understand and work from blueprints, specifications, and schematics

• Ability to maintain required records and prepare reports

• Aptitude and communications skills related to acting independently

• Technical and working knowledge of internal and industry design and construction codes and standards

• Proven planning, organizational, problem solving, decision-making, supplemented with a practical aptitude

• Ability to lift 40 lbs. and use ladders working from heights

• Industrial, Manufacturing Facilities and Field and office environments


• Experience working in highly sensitive and/or mission critical facilities

• Knowledge of operating principles of various types of cooling/refrigeration equipment and systems

• Knowledge of electricity and electrical and solid state control systems

Additional Details

Travel is required to field worksite locations

Personal Protective Equipment (PPE)

Good hygiene and cleanliness is required at all times

Follow all company policies and lead by example

Must be able to pass a DOD background check, requiring proof of US Citizenship

Willingness to travel to customer locations (domestic and international)

This is a safety sensitive position

Company uniform required



Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law . If you are an individual with a disability and you require an accommodation during the application process, please visit here .

Columbus, OH

Johnson Controls, Inc.


Johnson Controls -

The future is being built today, and Johnson Controls is making that future more productive, more secure and more sustainable. We create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. At its core, that promise is about delivering innovation that make people’s lives – and the world – better.

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms.

Explore our site to learn how our innovative solutions are driving the future of urban efficiency.

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