Atlanta Service Center Operations Manager (Onsite) - Military Veterans

Date Posted:

2023-08-02

Country:

United States of America

Location:

PW201: Atlanta 710 Westlake Parkway, Atlanta, GA, 30336 USA

Position Role Type:

Onsite

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. 

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

Job Summary:

We have an exciting and rare opportunity for an Operations Manager at P&W Engine Services at our Regional Service Center Network Atlanta, Georgia location. This person will report to the Director of Satellite Operations US, Europe, and Brazil. The Operations Manager is responsible for management oversight of approximately a 20+ person aerospace engine Maintenance and Repair facility and responsible to manage all functions related to induction through shipment of engines and components.

Key Responsibilities:

• Accountable for on-time delivery, customer, turn-around-time (and the associated logistics processes), product quality, implementation of continuous improvement initiatives by staff and hourly employees (productivity improvement, cost reduction, new technology, etc.), cost targets, operating budget and financial performance, and support to external and internal customers.
• Responsibilities also include maintaining a safe work environment and the management and development of staff and hourly employees within the organization.
• Responsible for coordinating Operations transformation initiatives, and implementation of “Lean Transformation” techniques and principles. Lead work groups: Implements a culture within organizational groups that leads to greater excellence through continuous improvement.
• Attracts, develops, and retains talent to ensure that people with the right skills and motivation are in the appropriate place. Engage management, staff, and technicians: Creates a work environment in which employees are compelled to commit to the organizational values and its bottom line. Through effective coaching and mentoring, promotes team building, effective communication, and develops an organization responsive to program requirements and changes in a non-unionized workforce.
• Facilitate and implement innovation: Fosters a culture and develops approaches that generate innovative ideas, products, and services. Implements novel systems and processes that make effective use of available resources and seizes opportunities to drive competitiveness. Ensures that short, medium, and long-term plans are executed accurately, ensuring that all facets of the change process are considered and effectively communicated to employees at all levels of the organization.
• Deliver customer value: Leads the implementation of new processes, activities, or culture that enhances the customer experience, and ensures that employees live a customer-focused culture every day. Drive performance: Achieves results personally and from work groups; sets performance expectations and holds people accountable for achieving results.

Basic Qualifications:

• Bachelor’s degree with 10+ years of Operations experience; OR a Master's degree with 7+ years of Operations experience.
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Preferred Qualifications:

• Demonstrated success in operations management, with excellent communication, interpersonal and organizational skills with progressive leadership experience within the aerospace industry.
• Proven ability to lead projects within the following areas impacting operations: EH&S, HR, Quality, Finance, Ethics/Compliance, and Export Control.
• 5+ years’ experience managing a team of five or more.
• Proven experience with coaching, mentoring, and facilitating change.
• Experience with Discretionary Authority – authority to set goals, policies and make decisions for the company. Examples include hiring, performance management, investigations, ethics and compliance matters, policy changes, budgeting, etc.

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

This requisition is eligible for an employee referral award.  ALL eligibility requirements must be met to receive the referral award.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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