Document Support Specialist - Military Veterans

We are currently seeking a motivated, career and customer oriented Document Support Specialist to join our team in Washington, DC, to begin an exciting and challenging career with Unisys Federal Systems. 

Position Summary:

In this role, you will gather, analyze, translate and compose technical information into clear, readable documents to be used by technical and non-technical personnel. Compose technical documents including user's manuals, training materials, installation guides, proposals, and reports. Edit functional descriptions, system specifications, user’s manuals, special reports, or any other customer deliverables and documents. Conduct research and ensure the use of proper technical terminology. Write and edit documents.

Responsibilities:  

Document customer business functions and processes. Consult with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access. Act as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and other governmental organizations in the analysis, design, configuration, testing and maintenance of case management systems to ensure optimal operational performance. Analyze the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users. Track and fully documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training. Identifies opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes. Read and interpret case management systems and functional technical literature and translates in terms understandable to the end-users. Plan, organize and conduct business process reengineering/improvement projects and/or management reviews of court-wide significant or specific to a court division. (Examples are projects requiring strategic analysis of an entire process or operating area where specific issues or items to be corrected, examined or recommended have not been identified. Recommended solutions should be developed in consultation with impacted internal and external stakeholders, but should remain objective and independent of the specific stakeholders.) 

• Guide the client through joint application design sessions to collect new business requirements. 
• Identify and develop use cases based on client requirements. 
• Verify requirements through analysis, test, demonstration and inspection. 
• Lead and analyze business processes/systems, identify inefficiencies and required controls, document procedures, and track KPI’s. 
• Manage requirements through review and approval session, where project schedules, costs and duration estimates are updated and the business objectives are revisited. 
• Collaborate with internal and external users/customers to elicit business concerns and develop workable solutions. 
• Work with the QA team to prepare test scenarios and data. 
• Document and manage business and functional requirements. 
• Analyze business processes/systems, identify inefficiencies and required controls, document procedures, and track KPI’s.
• Collaborate with internal and external customers to elicit business concerns and develop workable solutions. 
• Participate in planning initiatives, feasibility studies, cost/benefit analyses, and new systems design. 
• Work with the QA team to prepare test scenarios and data. 
• Review user stories and acceptance criteria. 
• Provide functional solution and clarification on the inter-module dependencies. 
• Provide thought leadership in one of the functional areas, handle queries and competency building in respective functional area. 
• Determine a project’s requirements by extracting them from business or government policies, as well as from current and future users, through interaction and research. 
• Anticipate future requirements to achieve successful outcomes. 
• Constrain requirements when necessary and focus on core business needs, rather than users’ personal preferences, functions related to trends or outdated processes, or other non-essential modifications. 
• Organize requirements into related categories to effectively manage and communicate them. 
• Translate business requirements into technical requirements. This includes using powerful analysis and modeling tools to match strategic business objectives with practical technical solutions. 
• At regular intervals in the project life cycle, safeguard and protect the business and user’s needs by verifying functionality, accuracy and completeness of the requirements against the original documents. Safeguarding minimizes risk by ensuring requirements are being met before investing further in system development. 
• Emphasize simplicity and ease of use at all times, especially in implementation. 
• Identify and avoid extraneous activities that do not solve the problem or help reach the objective. 
• In application maintenance, the focus is on preventing and correcting defects; enhancements, or making changes to increase the value provided by the system.
• May lead a small team of business analysts or direct activities of others on the project depending on size and scope.

Position Requirements:

• Bachelor's degree and minimum 5 years of related  experience or equivalent blend of education and experience.

Do you have what it takes to be mission critical?

Your skills and experience could be mission critical for our Unisys team supporting the Federal Government in their mission to protect and defend our nation, and transform the way government agencies manage information and improve responsiveness to their customers.  As a member of our diverse team, you’ll gain valuable career-enhancing experience as we support the design, development, testing, implementation, training, and maintenance of our federal government’s critical systems.

Apply today to become mission critical and help our nation meet the growing need for IT security, improved infrastructure, big data, and advanced analytics.

Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical. We work with many of the world's largest companies and government organizations to secure and keep their mission-critical operations running at peak performance; streamline and transform their data centers; enhance support to their end users and constituents; and modernize their enterprise applications. We do this while protecting and building on their legacy IT investments. Our offerings include outsourcing and managed services, systems integration and consulting services, high-end server technology, cybersecurity and cloud management software, and maintenance and support services. Unisys has more than 23,000 employees serving clients around the world.

Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.

Unisys is an Equal Opportunity Employer (EOE) - Minorities, Females, Disabled Persons, and Veterans.
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